Terms & Conditions

Last updated: June 24, 2026

These Terms & Conditions (“Terms”) govern your use of the Up & Downsizing Hawaiʻi website and services. By visiting our website, submitting an intake form, contacting us, requesting services, or working with our team, you agree to these Terms.

About Up & Downsizing Hawaiʻi

Up & Downsizing Hawaiʻi provides organizing, downsizing, packing, moving coordination, cleaning, furniture removal, junk removal, business closing, liquidation, and related support services.

Specific services, timelines, pricing, and availability may vary based on the project scope, location, schedule, and customer needs.

Use of Our Website

You agree to use our website only for lawful purposes. You may not use the website in any way that could damage, disable, disrupt, or interfere with the website or with another person’s use of the website.

The information on our website is provided for general informational purposes and may be updated or changed at any time.

Service Requests and Intake Forms

Submitting an intake form, calling, emailing, or texting Up & Downsizing Hawaiʻi does not create a binding service agreement unless confirmed by our team.

We may review your request and contact you to gather additional details, schedule a consultation, or determine whether we are able to provide the requested services.

We reserve the right to decline a project or service request at our discretion.

Estimates, Proposals, and Pricing

Any estimate, proposal, timeline, or service recommendation provided by Up & Downsizing Hawaiʻi is based on the information available at the time.

Estimates may change if the project scope, timeline, site conditions, access requirements, amount of items, labor needs, disposal requirements, or other relevant details change.

Final pricing and payment terms may be provided separately in a written estimate, invoice, agreement, or other project communication.

Customer Responsibilities

Customers are responsible for providing accurate and complete information about the project, property, schedule, access instructions, service needs, and any special requirements.

Customers are also responsible for identifying valuable, fragile, confidential, hazardous, restricted, or sensitive items before services begin.

Up & Downsizing Hawaiʻi is not responsible for delays, additional costs, or service limitations caused by incomplete, inaccurate, or withheld information.

Scheduling, Rescheduling, and Cancellations

Appointments and services are subject to availability.

If you need to reschedule or cancel an appointment, please contact us as soon as possible. Cancellation, rescheduling, deposit, or minimum-service policies may vary depending on the project and will be communicated when applicable.

We may need to reschedule services due to weather, safety concerns, access issues, staffing availability, emergency situations, or other circumstances outside our control.

Payments

Payment terms, deposits, accepted payment methods, and due dates may vary by project.

Customers are responsible for paying all agreed-upon fees, charges, deposits, and invoices according to the payment terms provided.

Late payments may result in service delays, suspension of work, or additional fees where permitted.

Third-Party Services

Some projects may involve third-party providers, such as movers, cleaners, disposal companies, donation centers, storage facilities, contractors, appraisers, or other service providers.

Up & Downsizing Hawaiʻi may help coordinate with third parties when appropriate, but we are not responsible for the actions, omissions, pricing, availability, schedules, policies, or performance of third-party providers unless otherwise stated in writing.

Items, Disposal, Donation, and Liquidation

Customers are responsible for confirming which items should be kept, moved, donated, discarded, sold, or otherwise handled.

Once items are donated, discarded, removed, sold, transferred, or otherwise processed according to customer instructions, they may not be recoverable.

Up & Downsizing Hawaiʻi is not responsible for loss or disposal of items that were not clearly identified by the customer as items to keep, protect, or exclude from service.

SMS / Text Messaging Terms

By providing your mobile phone number and opting in, you agree to receive text messages from Up & Downsizing Hawaiʻi related to your inquiry, appointments, scheduling updates, project coordination, reminders, service updates, and customer support.

Message frequency may vary depending on your interaction with us. Message and data rates may apply.

You may reply HELP for assistance. You may reply STOP to unsubscribe at any time.

Opting in to SMS messages is not required to purchase or use services from Up & Downsizing Hawaiʻi.

Your SMS consent and mobile phone number will not be shared with third parties or affiliates for marketing or promotional purposes.

Email, Phone, and Other Communications

By contacting Up & Downsizing Hawaiʻi, you agree that we may respond using the contact information you provide, including email, phone, or text message, depending on your preferences and the nature of the communication.

You are responsible for ensuring that the contact information you provide is accurate and up to date.

Intellectual Property

The content on this website, including text, graphics, logos, images, layout, and design elements, is owned by or licensed to Up & Downsizing Hawaiʻi and may not be copied, reproduced, distributed, or used without permission.

Third-Party Links

Our website may include links to third-party websites, tools, forms, or services. We are not responsible for the content, policies, security, or practices of third-party websites.

Your use of third-party websites or services is subject to their own terms and policies.

No Guarantee

We make reasonable efforts to provide accurate and helpful information on our website, but we do not guarantee that all content is complete, current, or error-free.

We do not guarantee specific project outcomes, resale values, donation acceptance, removal timelines, third-party availability, or other results unless expressly agreed in writing.

Limitation of Liability

To the fullest extent permitted by law, Up & Downsizing Hawaiʻi is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.

Our liability for any service-related claim is limited to the amount paid for the specific service giving rise to the claim, unless otherwise required by law.

Indemnification

You agree to hold harmless Up & Downsizing Hawaiʻi, its owners, team members, contractors, and partners from claims, damages, losses, liabilities, costs, or expenses arising from your misuse of the website, inaccurate information provided by you, violation of these Terms, or violation of applicable laws or rights of others.

Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect information.

Please review our Privacy Policy here:

https://www.upanddownsizing.com/privacy-policy

Changes to These Terms

We may update these Terms from time to time. When updates are made, the “Last updated” date at the top of this page will be revised.

Your continued use of our website or services after updates are posted means you accept the updated Terms.

Contact Us

If you have questions about these Terms & Conditions, please contact us:

Up & Downsizing Hawaiʻi
Website: www.upanddownsizing.com
Email: info@upanddownsizing.com