Privacy Policy

Last updated: June 24, 2026

Up & Downsizing Hawaiʻi (“Up & Downsizing,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, submit an intake form, contact us, request services, or communicate with our team.

By using our website or providing information to us, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information that you provide directly to us, including:

  • Your name

  • Email address

  • Phone number

  • Mailing or service address

  • Details about your home, office, move, organizing project, cleaning needs, or downsizing goals

  • Timeline, scheduling preferences, and project requirements

  • Messages, notes, or attachments you submit through our website, intake form, email, phone, or text message

  • Any other information you choose to provide when contacting or working with us

We may also collect basic website usage information, such as:

  • Pages visited

  • Browser type

  • Device information

  • General location information

  • Referral source

  • Website performance and analytics data

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries

  • Review intake form submissions

  • Schedule consultations, appointments, or service visits

  • Provide decluttering, organizing, downsizing, packing, moving coordination, cleaning, furniture removal, junk removal, business closing, liquidation, and related services

  • Communicate with you about your project, schedule, service needs, or account

  • Send appointment reminders, updates, and customer support messages

  • Prepare estimates, proposals, invoices, or service documentation

  • Improve our website, services, customer experience, and internal operations

  • Maintain business, legal, tax, and operational records

  • Protect our rights, safety, customers, team members, and business

SMS / Text Messaging

If you provide your mobile phone number and opt in to receive text messages, Up & Downsizing may send you SMS messages related to your inquiry, appointments, scheduling updates, project coordination, reminders, service updates, and customer support.

Message frequency may vary depending on your interaction with us. Message and data rates may apply.

You may reply STOP at any time to unsubscribe from text messages. You may reply HELP for assistance.

Opting in to SMS messages is not required to purchase or use services from Up & Downsizing.

Mobile Information and SMS Consent

We do not share, sell, rent, or otherwise provide your mobile phone number or SMS messaging consent information to third parties or affiliates for marketing or promotional purposes.

Mobile phone numbers and SMS consent information are used only to provide communication related to your inquiry, appointments, services, scheduling, reminders, project coordination, and customer support.

How We Share Information

We may share limited information with trusted service providers who help us operate our business and provide services to you. These may include website hosting providers, scheduling tools, customer management systems, payment processors, communication platforms, analytics tools, or other operational service providers.

These service providers are only permitted to use your information as needed to perform services on our behalf.

We may also share information when necessary to:

  • Comply with applicable laws, regulations, legal processes, or government requests

  • Protect the rights, property, or safety of Up & Downsizing, our customers, our team, or others

  • Prevent fraud, security issues, or misuse of our website or services

  • Support business operations in connection with a merger, transfer, restructuring, or similar business event

We do not sell your personal information.

Cookies and Website Analytics

Our website may use cookies, analytics tools, or similar technologies to help us understand how visitors use the website and improve the user experience.

These tools may collect information such as pages visited, time spent on the site, device type, browser type, and general usage patterns.

You may adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, respond to inquiries, maintain business records, comply with legal obligations, resolve disputes, and support our operations.

When information is no longer needed, we may delete, anonymize, or securely store it in accordance with our business and legal requirements.

Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet, mobile network, or electronic storage is completely secure. We cannot guarantee absolute security.

Your Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal, operational, and recordkeeping requirements.

You may opt out of SMS messages at any time by replying STOP.

You may also contact us directly if you need help updating your communication preferences.

Third-Party Links

Our website may include links to third-party websites, tools, or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make updates, we will revise the “Last updated” date at the top of this page.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Up & Downsizing Hawaiʻi
Website: www.upanddownsizing.com
Email: info@upanddownsizing.com